I took a wad of rest room paper and wiped it and it came off. That rest room hadn’t been cleaned in awhile, so gross. I don’t have proof but I’m actually wanting to know if we have been the only types in that mattress !! They promised to refund us an evening for the abysmal cleanliness of your area, which was Sept 2019, now it’s March 2020 and even now no refund. I do think I’ve given plenty of time to make it suitable with the things they promised. Given that we’ve obtained absolutely nothing it had been time to create others mindful of the cleanliness of the place. Erika [-] , Assistant Normal Supervisor has not followed by means of on what she claimed she would do.
Hello 1Michaelaa1, Thanks for finding the time to present us your feed-back about your keep at our resort. Entire guest gratification is our topmost priority and we're saddened that it did not transpire this time. I am sorry to hear in regards to the Monthly bill blended-up and the extent of assistance in addressing this Allow you to down. This isn't widespread to our norms and we are going to explore this appropriately With all the crew.
This all-suites hotel presents complimentary visitor use of the 24-hour on-site Exercise center and laundry facility equipped with washers and dryers. The Candlewood Suites - Times Square is great for prolonged-remain enterprise and leisure travelers. Regardless of whether you remain right away or for and prolonged length of time, let the Candlewood Suites - Times Square be your own home absent from your home!
Each individual employees particular person was helpful and useful and greeted us each time we came back again in. At present currently being renovated so there was somewhat noise occasionally during the night time but not sufficient to be seriously disturbing. We made the decision in the last second to stay an extra night time they usually have been in a position to accommodate us. Woulld definitely keep all over again.
Industrial buses and airport shuttles create a beeline for the area, while taxis, hop on hop off sightseeing buses and perhaps pedicabs can also be well-liked choices. Parking can be chaotic, that makes community transport the manner of option for locals and visitors alike.
There is certainly also a flat-screen TV, a towel rack, a water device, and also a admirer inside the corner of your place. Also while in the basement could be the visitor laundry room, with absolutely free washers and dryers. Space cards are needed to accessibility each these services.
Good day 321lake, Thank you for your personal remain and for taking the time to leave us feed-back. I am sorry to discover that the latest visit was below ideal as a consequence of troubles with the continuing development.
I shared your overview with our resort management. Be confident that corrective steps are going to be presented to your team to prevent this from taking place again. I also despatched you A non-public message speaking about this additional. We appreciate you choosing us for your personal lodging requires. I hope you may arrive to visit us again and make things suitable this time. All the ideal, Jomar M. Situation Supervisor IHGService
Howdy K5711MGdavidl, All we want is to produce our friends pleased with our impeccable attributes and products and services. Thanks a great deal for bringing your fears to our focus and for currently being an IHG Rewards Club Spire Elite member. I'm very sorry to learn that you just weren't completely satisfied with our staff company and resort facilities. It is never our intention to Permit down our attendees. I conveyed your feedback to our higher management, in conjunction with your remarks about status recognition and late Verify-out.
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The toilet is modest but serviceable with high-quality towels, and plenty of them. I will say, as this virus matter bought Increasingly more looming, it was fantastic to possess a kitchen. Some times, I bought meals, then cooked it once again to make certain it was safe.
Every single staff particular person was pleasant and useful and greeted us every time we arrived sites back in. Now currently being renovated so there was a bit sound occasionally in the evening although not adequate being truly disturbing. We made a decision at the last minute to remain yet another night and so they ended up equipped to accommodate us. Woulld surely remain all over again. « much less
Secondly, why do distinct customers inform you various things!? Thirdly, why were we charged huge amounts devoid of being informed they have been getting dollars out our account? Last of all, we checked out Nearly 3 months back and possess continue to NOT been given a refund and no one is replying to our emails! Completely appalling support. I usually do not advise.
The Candlewood Suites includes a lobby lounge area that appears like it ought to come to feel tranquil, but the atmosphere is rather appear-and-go. You will find product partitions, burgundy accent partitions, and hexagonal ground tiles of various neutral shades. From lilies to ferns, just about every glass table has another plant along with the bookcase is stocked with additional mossy seeking synthetic crops and two shelves of textbooks. The massive sectional couch, a tabletop ottoman, and isolated solo sofas within the periphery with the area are comfortable more than enough.